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How we handle your account information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your login secure. This page explains what we gather, how we use it, and how you can request changes or deletion.

Account securityPayment processingData retentionUser rightsContact paths
777d How we handle your account information
PRIVACY QUESTIONS

How to reach us about your data

If you want to review the personal information we hold, request deletion, or update your contact details, our support team can walk you through the process. We handle data requests during business hours and aim to respond within two business days.

Live chat Open the chat widget in the bottom right corner of any page. Tell the agent you need privacy support and they will verify your account before sharing or updating any personal data.
Email support Send your request to our support email with your registered mobile number or account username. We will reply from the same domain and ask for a secondary confirmation before processing data changes.
Account settings Log in and navigate to the privacy section under account settings. You can update your email, opt out of promotional messages, or download a copy of your transaction history as a CSV file.
DATA HANDLING

How we protect your information

We built our account system around mobile-first access for Bangladesh users who deposit through bKash, Nagad and Rocket. Every login triggers a device fingerprint check; withdrawals require an OTP sent to your registered mobile. Our encryption covers password storage, payment credentials and session tokens.

Encryption standard We use SSL certificates for every page and encrypt passwords with bcrypt hashing. Payment details pass directly to the processor; we store only a masked wallet number so our support team can confirm your deposit method without seeing your full account.
Cookie policy Session cookies keep you logged in across pages. Analytics cookies track which slots and tables get the most clicks so we can prioritize load times. Advertising cookies show relevant promotions based on the games you open; you can disable these in browser settings.
Data retention period We keep active account records indefinitely while your account is open. When you request closure, we archive your username, deposit history and KYC documents for six years to meet payment-processor audit requirements, then permanently delete them.
Third-party sharing Payment processors receive your wallet number and transaction amount when you deposit or withdraw. Game providers see only your session token, not your email or mobile number. We do not share your data with marketing platforms or data brokers.

Privacy policy answers

We collect your mobile number, email address, date of birth, and the wallet details you use for bKash, Nagad or Rocket deposits. We also log your device type and IP address to verify login attempts and prevent duplicate accounts.

Yes. Contact support through live chat or email and request account closure. We will archive core records for six years to meet audit requirements, then permanently delete them. Marketing preferences are removed within ninety days.

No. We do not sell, rent or trade your personal data. Payment processors see only your wallet number and transaction amount; game providers see a session token with no identifying details.

Log in and go to account settings, then toggle off promotional notifications. You can also click the unsubscribe link in any promotional email we send. Account alerts for deposits and withdrawals will still come through.

We use session cookies to keep you logged in, analytics cookies to track page load times, and advertising cookies to show relevant promotions. You can disable advertising and analytics cookies in your browser settings without losing account access.

If your account stays inactive for twelve months, we send a reminder email. If you do not log in or respond, we archive your data after two years. Archived records are kept for six years for audit purposes, then deleted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.